Shipping & Digital Delivery Policy

Last Updated: 17 August 2026

1. NATURE OF SERVICES & DIGITAL FULFILLMENT

Alpes, developed and operated by Alpes Softech Solution ("Company", "We", "Us"), is a digital social entertainment and communication platform providing live 1-on-1 video calls, voice rooms, instant messaging, and virtual gifting.

All products and services offered on Alpes—including virtual coin recharge packages, VIP subscription passes, and digital gifting tokens—are 100% digital goods and electronic services. We do not sell or ship physical products, and no physical courier or postal delivery is involved in any transaction.

2. DELIVERY TIMELINE & FULFILLMENT PROTOCOL

Upon successful payment authorization via our authorized payment gateway partner Razorpay, digital goods are delivered as follows:

• Instant Wallet Credit: Under normal network conditions, purchased virtual coins and active VIP membership passes are credited to your Alpes user wallet instantly (within 1 to 15 minutes) after transaction confirmation.
• Electronic Confirmation: An in-app receipt and email payment confirmation from Razorpay will be sent to your registered email address upon successful transaction completion.
• Maximum Delivery SLA: In rare instances of banking delays or network reconciliation, fulfillment may take up to 24 hours. If coins are not credited within 24 hours, our support team will manually credit the coins or initiate a full refund.

3. SHIPPING CHARGES & HANDLING FEES

Since all services provided on Alpes are completely digital and delivered electronically over the internet, there are zero shipping fees, zero delivery charges, and zero physical handling costs applicable to any transaction.

4. FULFILLMENT DISCREPANCIES & TECHNICAL SUPPORT

If you have completed a payment via Razorpay but have not received your virtual coins or subscription activation in your Alpes user account:

1. Check your email inbox or Razorpay transaction receipt to confirm the payment was successful.
2. Log out and log back into the Alpes App to refresh your wallet balance.
3. If coins remain uncredited after 24 hours, contact customer support at support@alpesapp.com with your Razorpay Payment ID and Bank UTR.